What should I wear?

Comfortable clothing with room to stretch. No loose jewellery, zippers or belts. Clean grip socks are compulsory and we have freshly laundered pairs to borrow and pairs for sale in the Studio.

Bookings

• Sessions are to be booked and paid for online or by emailing hello@thepilatesnook.com.au.

• It’s the client’s responsibility to notify the instructor of any illness, pathology or injury before each session.

• Privates and duets can be booked up to 1 hour before the session starts. Group classes can be booked up to 30 minutes before class starts.

• Privates and duets are 55 minutes and group classes are 50 minutes.

• Clients wishing to book privates or duets are required to do an initial assessment. This is a private movement analysis session so your fitness goals and rehabilitation needs are well understood by the Instructor and a pilates program can be tailored accordingly.

Group classes

• Group classes have a maximum of 6 clients. Please follow your Instructor’s safety cues, exercise modifications incase of injury, and requests to alter the equipment position and springs. No initial assessment is required to join a group class but if you are new to pilates, it is recommended that you start with one.

• Group classes are not suitable for 3rd Trimester pregnancy, anyone in pain or with an acute injury or pathology. Please check with your GP or Specialist if you are unsure.

Cancellations, payments & memberships

• The Pilates Nook has a strict 24-hour cancellation policy. Please give as much notice as possible so we may open the session to other clients as we often have waitlists. If you cancel within 24 hours you will be charged. If a client on the waitlist takes your place, the session will be refunded back to your pack or membership.

• All casual sessions and packs are strictly non-refundable. 

• Our packs and specials have generous expiry dates so please ensure you complete your sessions within the permitted time.

• Auto-renewal packs are debited 24 hours before your last session or, on the day the pack expires.

• Memberships are auto-debited from your bank account every 4 weeks. We require 7 days email notice to pause or cancel your membership.

• The total number of sessions in each Membership plan is: Excel - 12, Progress - 8, Maintain 4. Within a 4 week block, you can use up to the total number of sessions on your membership plan to suit your schedule. E.g. 2 sessions in the first week,3 sessions in the second week and so on.

Transaction fees

Transaction fees are charged by financial institutions to process customer payments conveniently and securely.

Direct debit fees (available for memberships and auto-renewal packs only):

• $1.03 per transaction plus;

• Debited from your bank account - $0

• Visa or Mastercard - 1.94%

Stripe (online payments) - $0.50 plus 1.8%

Eftpos (tap payments in studio) - 1.4%

Other

• The Pilates Nook accepts no responsibility for injury or illness, loss or damage to any persons or their property sustained or arising from any session including online sessions or through general use of the premises. Clients undertake sessions at their own risk.

• Please wash or sanitise your hands before and after the session. 

• Clients are asked to wipe down the equipment after use and we provide spray bottles and cloths for this.

• The Pilates Nook is a training studio and we occasionally have students observing the sessions.

Your right to opt out

• Pilates is for everyone and our social media reflects this so we like to use photos and videos of our clients for promotional purposes. Please let your instructor know if you do not want to have any images appearing on our social platforms.

• You agree to email reminders and promotions which can be un-subscribed from at any time.